APARTMENT ASSOCIATION OF GREATER LOS ANGELES

CODE OF ETHICS 

Our Association By-Laws state that "The purpose of this Association is to provide services and activities for its members; to promote better relations between apartment owners and renters; to promote high professional industry standards and good business methods; and to represent the interests of the rental housing industry locally to city, county, state and federal governments." In this spirit, the Association endorses this Code of Ethics as a guide for its members.
 

UNDER THE ASSOCIATION CODE OF ETHICS, A MEMBER WILL:

1.  Relate to Residents in a courteous, respectful, considerate manner, with the understanding that Residents and Owners have objectives which depend on each other, that Residents seek quiet enjoyment of appropriate housing at competitive rates, and that Owners seek a return on the required investment sufficient to motivate them to provide such housing.

2. Define the conditions of occupancy for Residents by the use of clearly written agreements and other notices.

3. Maintain the property In a clean and useable condition, responding promptly to Residents' requests for service.

4. Establish and maintain courteous communications with Residents, keeping them Informed of changes which may affect them, and welcoming their comments regarding the operation of the property.

5. Use all available moderate means, including mediation, to resolve disagreements, recognizing that legal action is a last resort, and its use acknowledges the failure of more desirable methods of solution.

6. Keep informed of, and comply with, all laws which apply to any rental housing with which the member is associated.

7. Offer rental housing to all prospects without regard to color, race, religion, sexual orientation, marital status, familial status, physical handicap or national origin, nor in any other manner unlawfully discriminate.

8. Speak and act in a manner that reflects positively on the Apartment industry, recognizing that each Owner is perceived by the general community as a representative.

9. Support the various programs of the Association, and communicate with its officers regarding its presentations in the media, its other projections into the community, and the benefits of membership.

10. Deal fairly with suppliers.

11. Be sensitive to changing needs and to proposed legislation which affect the Apartment industry, and provide input to our legislators directly and through the Association.

Revised 5/94

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